RETURNS POLICY
Simple really. You may return, exchange or refund any item within 100 days of purchase, for any reason. We'll even pay for the return shipping.
FINE PRINT
All items must be unworn, unused, unwashed with all original tags attached. You are responsible for safely packaging your return to ensure we receive items in original condition. All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.
RETURN FREIGHT
It won’t cost you a thing – we pay for it. Simply contact customercare@mrshirts.com.au for a Return Shipping Label, attach it to the original shipping container and drop off at any Australia Post Office.
LATE RETURNS
Your item(s) must be sent back to us within 100 days. Returns outside these time frames may be accepted at our discretion and may only be refunded as a store credit.
CHANGE OF MIND
We want you to be happy. You may return, exchange or refund any item within 100 days of purchase.
SALE ITEMS
We want you to be happy. You may return, exchange or refund any item within 100 days of purchase.
FAULTY ITEMS
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please contact us immediately at customercare@mrshirts.com.au; email us a brief description and a photo or two showing the defect/fault.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
INCORRECT ITEMS
If you have received an item different to the one you ordered, we are sorry! You have caught us shirting around! contact us immediately at customercare@mrshirts.com.au
RECEIVING A REFUND
Your refund will be credited to the original purchaser's credit card, PayPal account or MR SHIRTS Account if you used a Gift Voucher. Note store credits and Gift Vouchers are valid for one year
Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
If you used a gift voucher, you will be issued with a store credit. The amount is automatically added to your Account and will be valid for one year.
RETURNING A GIFT
If you have received an item as a gift, you may exchange it for a store credit and will be valid for one year. The amount is automatically deducted from your next purchase. If you elect a refund the amount will be credited to the original card or account used to purchase the gift.